At GVCO IP Sdn Bhd, we strive to provide high-quality intellectual property services to our clients. This Refund Policy outlines the circumstances under which refunds may be granted. By engaging our services, you agree to the terms outlined below.

General Policy

Due to the nature of intellectual property services, which involve administrative and legal processes, all payments made to GVCO IP Sdn Bhd are generally non-refundable. However, exceptions may apply under certain circumstances, as detailed below.

Refund Eligibility

Refunds may be considered under the following situations:

  • Service Not Rendered: If we are unable to proceed with the requested service due to our own internal limitations, we will provide a full refund.
  • Duplicate Payment: If a client has accidentally made multiple payments for the same service, we will issue a refund for the excess amount.
  • Cancellation Before Work Begins: If the client cancels the service request before any work has commenced, a partial refund may be considered after deducting any administrative or processing fees.

Non-Refundable Circumstances

No refunds will be provided under the following conditions:

a) If the service has already commenced or been completed.

b) If the application has been filed with the relevant government agency.

c) If the client provides incorrect or incomplete information, leading to delays or rejection.

d) If a trademark, patent, or any other IP filing is refused or rejected by the relevant authorities.

e) If there is a delay in processing due to factors beyond our control, such as government processing times.

Refund Process

To request a refund, clients must submit a written request to [email protected], including:

  • Full name and company details
  • Invoice number and payment proof
  • Reason for the refund request

Refund requests will be reviewed within thirty (30) working days, and approved refunds will be processed via the original payment method within fifteen (15) business days.

Amendments to This Policy

GVCO IP Sdn Bhd reserves the right to modify this Refund Policy at any time. Clients are encouraged to review this policy periodically for updates.

For any further inquiries, please contact us at [email protected]