GVCO IP Sdn Bhd is committed to providing professional and timely intellectual property (IP) services to our clients. This Service Delivery Policy outlines our commitment to quality, timelines, and the scope of our services.

Scope of Services

GVCO IP Sdn Bhd provides the following IP-related services:

a) Trademark Services: Filing, prosecution, renewal, opposition, enforcement, and portfolio management.

b) Patent Services: Drafting, filing, prosecution, and maintenance of patents.

c) Industrial Design Services: Registration and enforcement of industrial designs.

d) Copyright Services: Registration and advisory on copyright protection.

e) Layout Design of Integrated Circuits: Filing and advisory.

f) Geographical Indications: Registration and advisory services.

g) Other IP-Related Services: IP licensing, commercialization, due diligence, and enforcement.

Service Delivery Timeline

The timeframes for service delivery vary based on the nature of the request, legal requirements, and government processing times. The following are general guidelines:

  • Trademark Search: Within 3-5 business days after receiving the instruction.
  • Trademark Filing: Within 3-5 business days after receiving complete information and payment.
  • Other Matters: Delivery timeline will be stipulated in our fee quote.

Client Responsibilities

To ensure timely and accurate service delivery, clients are responsible for:

  • Providing complete and accurate information.
  • Submitting necessary documents as per our requirements.
  • Making timely payments as per agreed terms.
  • Responding to queries or additional document requests within the stipulated time.

Communication and Updates

a) Clients will receive regular updates on the progress of their applications via email or phone.

b) In case of delays caused by external factors (e.g., government processing times, legal disputes, or office actions), we will keep clients informed.

c) Urgent requests will be handled on a priority basis, subject to availability and additional fees.

Service Limitations

a) GVCO IP Sdn Bhd acts as a facilitator for IP applications and legal services. The final approval of any IP registration is at the discretion of MyIPO or other relevant authorities.

b) We do not guarantee the approval of any trademark, patent, industrial design, or other IP applications, as such decisions are made by regulatory bodies.

c) Any estimated timelines are subject to change based on regulatory or legal requirements.

Amendments to This Policy

GVCO IP Sdn Bhd reserves the right to modify this Service Delivery Policy at any time. Clients are encouraged to review this policy periodically for updates.

For any further inquiries, please contact us at [email protected]